We sincerely appreciate your business and hope that you are happy with your product and shopping experience. Your satisfaction is always our top priority!
If you are not completely satisfied with your purchase, please return it within 14 days of receipt in the new and unused condition in the original product package. Full refund, less shipping and handling will be posted to your credit card. If the product you are returning was purchased with our Free shipping and handling promo, the actual S & H charge will be deducted from your refund total.
When returning an item, please consider insuring it against damage or loss.
In the event the product is returned without the original package, a 15% restocking fee will be charged.
Products returned after 14 days of receipt of your order will receive a store credit only less shipping and handling.
All gift returns are store credit only. Product must be in the original package and new and unused condition.
Tivoli Couture products are guaranteed to be free of defects in material and workmanship under normal and intended use for a period of one year from the date of your purchase. In the event of a defect, please e-mail us your name, phone number, detailed description and a few photos of the defective merchandise along with the proof of purchase to sales(at)tivolicouture.com
NO REQUEST will be taken into consideration without valid proof of purchase.
If our product fails to meet our limited warranty during the warranty period, we will at our discretion repair or replace the product free of charge.
What our WARRANTY Does Not Cover:
We offer NO WARRANTY in cases of washing and drying machine tears, normal wear, accidents, misuse, damage in transit while on stroller and/or car-seat due to inadequate care or neglect such as being trailed on the floor, torn fabric from the wheels and other similar accidents resulting from improper and unintended use. Our WARRANTY does not cover damage due to environmental or natural elements, improper storage of the products, or other causes not arising out of defects in material and workmanship.